It is in the nature of our work that we are provided with (and need) confidential information from both our clients and potential candidates for client opportunities. Non-exhaustive examples, a client may have a business plan to expand a particular department; a candidate may have particular career objectives.
Our role is facilitating introduction of candidates to clients where in our reasonable opinion the result could be win-win. We only disclose confidential information between clients and candidates with the prior approval of the relevant party and additionally where in our opinion it is necessary in order to assist a mutual understanding of respective requirements.
We commit that client confidential information will be held and secured (or securely deleted) without time limit including after expiry of any contractual relationship.
We require that any actual or prospective candidate with whom we share client information will similarly secure (or securely delete) information we might provide concerning our client/s through whatever medium, & undertake not to divulge such confidential information to any 3rd party other than required by law.
Ultimately this comes down to mutual trust. Our reputation is based on both clients and candidates trusting us to manage their respective confidential information with care and sensitivity. Reciprocally, we trust our clients and candidates to be similarly professionally responsible in managing confidential information we might share with them.
Shared information & contracts
In order to fulfil our role it is inevitable we will relay information on for instance indicative salaries, bonuses, benefits or potential job offers. This is in order to facilitate mutual understanding as between candidate and client.
Such information is provided in good faith but as general guidance to the best of our understanding.
No information provided or relayed by us will ever be part of a contractual relationship between client and candidate. That is solely a matter for an employment contract between employer and employee. Specifically, we have no authority to make commitments (on behalf of a client) to candidates.
Feedback to candidates
We undertake to do our best to obtain and share constructive feedback related to candidate interaction with our client.
“Do our best” means we try. We need this information as well in order to better understand client requirements. But it is not always possible to obtain meaningful consistent feedback particularly if there have been several client executives involved in (for instance) interviews.